Heavenly® Bed Questions
Who makes the Westin Heavenly® Bed?
The Heavenly® Bed is manufactured by Simmons exclusively for Westin Hotels. It is composed of a 13" no flip pillow top mattress and individually pocketed coils. The standard box spring unit is 8 ¾". Each bed is sold as a mattress and box spring unit and is made exclusively for the Westin Store™.
How can I purchase the bed?
The Heavenly® Bed may be purchased online at the Westin Store™ or by calling our Concierge Service at this toll-free number: 877-777-5418.
What are the shipping costs?
There is a flat rate of $225.00 for white glove in-home delivery of the Westin Heavenly® Bed to most locations within the contiguous United States. Remote areas will require an additional fee and will vary based on delivery destination. There is a flat rate of $325.00 for delivery of the Westin Heavenly® Bed to most locations in Canada. Remote areas will require an additional fee and will vary based on delivery destination. Please call our Concierge Service toll-free at 1-877-777-5418 for detailed shipping costs to your delivery destination.
What is the delivery time frame?
Delivery times will vary based on your area. Delivery to most U.S. locations takes approximately 4-6 weeks.
What if I don't like the bed?
We are certain that you will love your Heavenly® Bed. The bed is made for your order and cannot be returned.
Can I purchase the mattress only?
Yes, you may request the mattress only. We recommend placing the mattress on a firm surface such as a platform bed.
Does the bed have a warranty?
Yes, the bed carries a 10-year manufacturer's warranty for defects in workmanship.
Does the bed have any latex foam?
No, the Heavenly® Bed is not made with latex foam.
How is the bed made up in the hotel?
This is our most frequently asked question! CLICK HERE for a visual interactive experience with the Westin Heavenly® Bed.
The Westin Heavenly® Bed is made up as follows from the bottom up:
The bed skirt fits over the box spring. You can select the smooth, machine washable polyester or the 100% cotton. Each has a subtle white-on-white striped pattern. The bed skirts are available in cal king, king and queen sizes.
Deep Pocketed Fitted Sheet
Our deep pocketed fitted sheet accommodates a mattress up to 15" and is available in a 60/40 cotton/poly blend (as in the US hotels) and in a variety of 100% Egyptian cotton thread counts.
Decorative Middle Sheet
The "middle sheet" is white with taupe piping. The middle sheet is available in a 60/40 cotton/poly blend (as in the US hotels) and in a variety of 100% Egyptian cotton thread counts.
The down blanket, which rests between the middle and top sheets, is available as a mid-weight or light weight blanket. The blanket has a white 230-thread count all cotton down proof cover, 550 fill power of European white goose down and is baffle box stitched to prevent lumping or shifting of the down.
The flat sheet is available in a 60/40 cotton/poly blend (as in the US hotels) and in a variety of 100% Egyptian cotton thread counts.
Down or Down Alternative Duvet
Our duvet has a 180-thread count cotton cover with baffle box stitching. The down and down alternative options are over stuffed, creating the famous meringue effect of the Heavenly® Bed. There are also corner ties to adhere to the inside of the duvet cover so that it stays in place.
The duvet cover is available in smooth, machine washable polyester or in 100% cotton. Each has a subtle white-on-white striped pattern and is available in cal king, king and queen sizes. The smooth polyester duvet is also available in twin and full size, and features a small white-on-white square pattern.
A matching pillow sham is available made of smooth, machine-washable polyester for the king or queen Heavenly pillows. The sham features a white on white striped pattern, a three inch flange, and an envelope closure. It is also available in 100% cotton.
There are 5 pillows on the bed. Two are 50/50 feather and down (king or queen sizes), two are a standard size synthetic and there is also a synthetic 14 x 36 boudoir pillow.
The pillowcases are sold as a pair and are available in king, queen and standard sizes. The 250-thread count 60/40 cotton/poly blend cases with taupe piping (as in the US hotels) accommodate the Heavenly® Bed pillows. A 300- and 600-thread count case with taupe piping is also available.
Our Pillow Protectors are perfectly sized to plump up your pillows and designed to keep your pillows clean and fresh. Made of 100% cotton, they are sold individually and are available in king, queen/standard, and euro sizes.
The cover for the boudoir pillow is made of smooth, machine washable polyester and has a zipper closure. The boudoir cover is also available in 100% cotton.
CLICK HERE for a visual interactive experience with the Westin Heavenly® Bed