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Heavenly® Bed Questions

Who makes the Westin Heavenly® Bed?

The Heavenly® Bed is manufactured by Simmons exclusively for Westin Hotels. It is composed of a 13" no flip pillow top mattress and individually pocketed coils. The standard box spring unit is 8 ¾". Each bed is sold as a mattress and box spring unit and is made exclusively for the Westin Store™.

How can I purchase the bed?

The Heavenly® Bed may be purchased online at the Westin Store™ or by calling our Concierge Service at this toll-free number: 877-777-5418.

What are the shipping costs?

There is a flat rate of $225.00 for white glove in-home delivery of the Westin Heavenly® Bed to most locations within the continental US. Remote areas will require an additional fee and will vary based on delivery destination. There is a flat rate of $325.00 for delivery of the Westin Heavenly® Bed to most locations in Canada. Remote areas will require an additional fee and will vary based on delivery destination. Please call our Concierge Service toll-free at 1-877-777-5418 for detailed shipping costs to your delivery destination.

What is the delivery time frame?

Delivery times will vary based on your area. Delivery to most U.S. locations takes approximately 2-4 weeks.

What if I don't like the bed?

We are certain that you will love your Heavenly® Bed. The bed is made for your order and cannot be returned.

Can I purchase the mattress only?

Yes, you may request the mattress only. We recommend placing the mattress on a firm surface such as a platform bed.

Does the bed have a warranty?

Yes, the bed carries a 10-year manufacturer's warranty for defects in workmanship.

Does the bed have any latex foam?

No, the Heavenly® Bed is not made with latex foam.

How is the bed made up in the hotel?

This is our most frequently asked question! CLICK HERE for a visual interactive experience with the Westin Heavenly® Bed.

The Westin Heavenly® Bed is made up as follows from the bottom up:

  • Bed Skirt

    The bed skirt fits over the box spring. You can select the smooth, machine washable polyester or the 100% cotton. Each has a subtle white-on-white striped pattern. The bed skirts are available in cal king, king and queen sizes.

  • Mattress Pad

  • Deep Pocketed Fitted Sheet

    Our deep pocketed fitted sheet accommodates a mattress up to 15" and is available in a 60/40 cotton/poly blend (as in the US hotels) and in a variety of 100% Egyptian cotton thread counts.

  • Decorative Middle Sheet

    The "middle sheet" is white with taupe piping. The middle sheet is available in a 60/40 cotton/poly blend (as in the US hotels) and in a variety of 100% Egyptian cotton thread counts.

  • Down Blanket

    The down blanket, which rests between the middle and top sheets, is available as a mid-weight or light weight blanket. The blanket has a white 230-thread count all cotton down proof cover, 550 fill power of European white goose down and is baffle box stitched to prevent lumping or shifting of the down.

  • Flat Sheet

    The flat sheet is available in a 60/40 cotton/poly blend (as in the US hotels) and in a variety of 100% Egyptian cotton thread counts.

  • Down or Down Alternative Duvet

    Our duvet has a 180-thread count cotton cover with baffle box stitching. The down and down alternative options are over stuffed, creating the famous meringue effect of the Heavenly® Bed. There are also corner ties to adhere to the inside of the duvet cover so that it stays in place.

  • Duvet Cover

    The duvet cover is available in smooth, machine washable polyester or in 100% cotton. Each has a subtle white-on-white striped pattern and is available in cal king, king and queen sizes. The smooth polyester duvet is also available in twin and full size, and features a small white-on-white square pattern.

  • Sham

    A matching pillow sham is available made of smooth, machine-washable polyester for the king or queen Heavenly pillows. The sham features a white on white striped pattern, a three inch flange, and an envelope closure. It is also available in 100% cotton.

  • Pillows

    There are 5 pillows on the bed. Two are 50/50 feather and down (king or queen sizes), two are a standard size synthetic and there is also a synthetic 14 x 36 boudoir pillow.

  • Pillowcases

    The pillowcases are sold as a pair and are available in king, queen and standard sizes. The 250-thread count 60/40 cotton/poly blend cases with taupe piping (as in the US hotels) accommodate the Heavenly® Bed pillows. A 300- and 600-thread count case with taupe piping is also available.

  • Pillow Protector

    Our Pillow Protectors are perfectly sized to plump up your pillows and designed to keep your pillows clean and fresh. Made of 100% cotton, they are sold individually and are available in king, queen/standard, and euro sizes.

  • Boudoir Cover

    The cover for the boudoir pillow is made of smooth, machine washable polyester and has a zipper closure. The boudoir cover is also available in 100% cotton.

CLICK HERE for a visual interactive experience with the Westin Heavenly® Bed